We want every learner to be happy with their programme. This policy explains when you can get your money back and how to ask.
Courses
- 7 or more days before the start date: full refund.
- Less than 7 days before the start date: no refund, but you can move to another cohort of the same course once, free of charge.
- After the first session: no refund, except where PVL cancels or significantly changes the course.
Virtual internships
- 7 or more days before the start date: full refund.
- Less than 7 days before the start date: you can move to the next cohort once, free of charge.
- After the programme starts: no refund.
If PVL cancels or changes a programme
If we cancel a course or internship, or move it to a date that doesn't work for you, you can choose a full refund or a free place on another cohort.
Duplicate or failed payments
If you were charged twice, or charged for a payment that shows as failed, contact us with your receipt or invoice number and we'll refund the extra charge in full.
How to ask for a refund
Email support@petroskillvirtuallearning.com from the address on your account, with your invoice or receipt number (it starts with PVL). We reply within 2 business days.
How refunds are paid
Refunds go back to the original payment method (card, bank account or mobile money wallet), in the currency you paid. They usually arrive within 5 to 10 business days of approval, depending on your bank or provider. Payment-provider fees may not be refundable where the provider doesn't return them to us.